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Canva Concierge Terms of Service

1. Overview
Canva Concierge is an exclusive design service available to eXp Luxury members. Our goal is to provide high-quality, customized marketing materials tailored to luxury real estate professionals. By utilizing our service, you agree to the terms outlined below.

2. Service Expectations

• Our team will acknowledge and respond to all design requests within 24 hours of submission.

• Standard turnaround time for initial designs and revisions is at least 48 hours from confirmation.

• We strive to accommodate urgent requests when possible but cannot guarantee expedited delivery.

3. Scope of Service

• Canva Concierge provides bespoke designs for social media, print, mail, signage, presentations, and other marketing collateral.

• All designs are created using Canva Pro and will be shared in an editable format where applicable.

• Requests must be clear and include all necessary details (e.g., branding guidelines, property details, high-resolution images, preferred color schemes, etc.).

4. Work Hours & Limitations

• Canva Concierge will complete requested work up to the hours limited by the member’s plan.

• Work exceeding the allocated hours may require an upgrade or additional approvals.

• Turnaround time remains 48 hours for requested work within the plan limits.

• All requests and revisions must be submitted through the proper communication channels designated by Canva Concierge.

• Canva Concierge operates during normal business hours, and requests received outside of these hours will be processed on the next business day.

5. Urgent & Rush Requests

• While our standard turnaround time is 48 hours, we understand that urgent needs arise.

• Rush requests will be reviewed case-by-case, and fulfillment depends on team availability.

• We encourage members to submit time-sensitive requests as early as possible to ensure the best service.

6. Usage & Ownership

• All designs created by Canva Concierge are exclusively for eXp Luxury members and their marketing purposes.

• Members retain full rights to their designs and may edit or repurpose them as needed.

• Canva Concierge reserves the right to showcase completed work for promotional purposes unless otherwise requested.

7. Member Responsibilities

• Provide clear and timely communication for design requests and revisions.

• Ensure all materials submitted (logos, images, text) are legally owned or have the appropriate usage rights.

• Adhere to branding guidelines set by eXp Luxury when applicable.

• Members are expected to provide responses within 48 hours of receiving a design or revision. Delays beyond this timeframe may result in the request being moved to the back of the queue.

8. Service Limitations & Exclusions
Canva Concierge does not include the following services:

• Logo and brand creation

• Professional video editing

• Photo editing

• Renderings

• Social community management

• Custom floor plans

• Website building and editing

• SEO services

• Any other assets outside the scope of what can be created in Canva

9. Printing & Distribution

• Canva Concierge does not handle printing or distribution services; members are responsible for downloading and executing their materials as needed.

• We will do our best to accommodate printer requirements to ensure professional-quality assets.

10. Modifications & Updates

• These Terms of Service may be updated periodically to reflect service enhancements or policy changes.

• Continued use of Canva Concierge constitutes agreement to the latest terms.

By using Canva Concierge, you acknowledge and accept these Terms of Service. We look forward to supporting your luxury brand with world-class design solutions!